Returns, Cancellations & Custom Orders

Because Cup Foundry products are custom printed and manufactured specifically for each customer, custom orders are generally final once artwork is approved and production begins. This page explains how cancellations, returns, defects, and refunds are handled.

Are custom orders returnable?

No. Custom-printed cups, sleeves, and other personalized products are made to order and are not eligible for return or exchange because of a change of mind, an incorrect size or quantity selected by the customer, or customer-requested changes after production has begun.

When does an order become final?

An order becomes final once the applicable artwork proof has been approved and production has begun. At that point, the order cannot be canceled or modified and is non-refundable except where required by law or where the finished product is defective, damaged, or materially different from the approved order.

What does proof approval mean?

Approval of a digital proof confirms acceptance of the artwork, layout, spelling, placement, and other visible design elements shown on the proof. Customers are responsible for carefully reviewing the proof before approval.

Colors displayed on a computer or mobile screen may vary somewhat from the final printed product because of differences in screens, printing processes, materials, and inks.

Can I cancel before production begins?

If you need to cancel an order before production begins, contact us as soon as possible at info@cupfoundry.com. Cancellation requests made before production begins will be reviewed individually. Setup, artwork, plate, processing, or other costs already incurred in connection with the order may be non-refundable.

What if my order arrives damaged, defective, or incorrect?

If your order arrives damaged, contains a manufacturing defect, or is materially different from the product or artwork you approved, contact us promptly at info@cupfoundry.com.

Please include your order number, a description of the issue, clear photographs of the affected products and packaging, and the approximate quantity affected. We may request additional photographs, samples, or documentation to evaluate the issue.

If we determine that the product is defective, damaged in transit, incorrectly produced, or otherwise does not conform to the approved order, Cup Foundry may, as appropriate, replace the affected products, reproduce the affected portion of the order, issue a partial refund, or issue a full refund.

Please do not discard damaged products or packaging until the claim has been resolved, as they may be needed for inspection or a carrier claim.

What about production or shipping delays?

Production lead times shown on our website are estimates and generally begin after final artwork approval. If an unexpected production or shipping delay occurs, we will work with you regarding available options. Nothing on this page limits rights that cannot legally be waived.

What about non-custom products?

Unprinted stock accessories or other non-custom products, if offered, may be eligible for return only with prior authorization from Cup Foundry. Products must be unused, unopened, and in resalable condition. Contact us before returning any product. Unauthorized returns may not be accepted.

How are approved refunds issued?

Approved refunds are issued to the original payment method. Processing times after a refund is issued may vary depending on the customer's bank or payment provider.

Questions?

Contact info@cupfoundry.com with questions about cancellations, damaged products, production issues, or this policy.

This policy does not limit rights or remedies that cannot legally be waived under applicable law.